In as those that implant a system of management for the internal improvement as a whole, that is, aiming at the improvement of its processes and its operations without if worrying about the certification. In first group is organizations that constructs a system of management without strong bases, that many times when they appear a problem in the customer who receives its product or service, does not take care of in adequate way and is seen by the loss of the customer that needed the certification, or for exit of an important person in the process, that many times withholds important information in the process and loads with its exit of the organization all knowledge in its coasts, the system goes below for water, causing economic losses e, mainly, the desacreditao in all system of management of the organization. In as the group, they are companies who have its processes registered in procedures and instructions that guarantee the blockhouse of all system of management, that is, if this or that collaborator if disconnect of the company, will not affect in nothing, therefore all process of work of each involved process is registered and controlled, another individual will be able to give continuity of the work without the concern of the exit of some collaborator. We have whenever to consider some basic principles to guarantee a system of strong management and coeso:? Focus in the customer? The companies depend on its customers and must have in mind that always is in first place, although nor always to have reason, but having always to surpass its expectations. These expectations of customers must always be divulged by all organization so that all have mutual intention to surpass the waited expectation.? Leadership? With an adequate and trained leadership it can be guaranteed that the processes will go to interact between itself to guarantee the expectation of the customer and to fortify the organizacional climate in search of continuous improvements, not only of the process of which it is responsible, as well as of other process of which it interacts direct or indirectly.? Envolvement of the people? Necessary minimum condition for the good development of the activities of an organization is the first guarantee of the internal satisfaction of the collaborators who are the base for the attendance of objectives and goals. .
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